Frequently Asked Questions Need help choosing? We can help

What forms of payment does Discount Interiors accept?

Discount Interiors accepts most major credit, debit cards and Paypal

 


 

Is my payment secure?

Discount Interiors uses SSL encryption technology to scramble your sensitive data and provide maximum security over the internet Via Worldpay and Paypal. Discount Interiors never gets to see your payment details.

 


 

What is the cost of delivery?

Delivery is Free to UK Mainland Addresses for orders over £75 under £75 is £7.95 inclusive of VAT to Mainland UK. Other destinations are quoted at checkout. For postcodes not classed as a UK Mainland Address please see further information here

 


 

Do you allow delivery to an address other than my own?

Yes, you can select an alternative delivery address but the parcel will need to be signed for.

 


 

How long does delivery take?

Delivery time within the UK mainland is next working day. If delivery is going to be longer than 5 working days you will be notified by email. On confirmation of your order you will have the option to track your order using www.interlinkexpress.com. If this option is available you will receive an email with delivery information and if you have provided a mobile number you will also receive text notification. Both will contain a 1 Hour time slot of delivery, if you are in UK Mainland.

 


 

Can I request next day delivery?

Unfortunately we cannot guarantee next day delivery however most orders placed before 1pm will arrive next working day but if it is urgent then do contact us by telephone on 01253 399007 or info@discountinteriors.co.uk If the wallpaper is in stock in our warehouse we can use a special courier for an additional charge.

 


 

How do I know if my order has been received?

You will receive a confirmation email.

 


 

What happens if my wallpaper is out of stock?

We will email you advising you of a revised delivery date. We will also give you the option to reselect if this date is not acceptable.
There are occasions when we have to wait for a wallpaper to be printed and so there may be a delay we give you the choice as to whether you wish to wait or not.

 


 

If the wallpaper is faulty what is your returns policy?

In the event of a fault please send a sample of the product to us with the label – it should not be necessary to return all the faulty product, however please keep all the product until a solution has been arranged. Please do note that you should check all wallpaper products for faults before and during hanging. If the product is defective in any way or has a fault, a full replacement or refund will be made at no charge.

When returning goods in any of the above circumstances please send us an e-mail to Discount Interiors Customer Service at info@discountinteriors.co.uk.

Please state your order number, date of receipt, the reason for returning the product and whether you would like a refund or a replacement.


If you are returning products please send them to

Discount Wallpaper,
103-107 Boothley Road,
Blackpool,
Lancs,
FY1 3RR,
United Kingdom.


This is our address for returns.

 


 

Can I return non-faulty wallpaper?

If You are not completely satisfied with your Discount Interiors Product you may return it at your cost (which for overseas customers must include all UK customs clearance formalities) within seven working days after receipt of your order undamaged and in the original packaging for a full refund.

In addition, for up to 28 days after purchase goods may be returned provided that they are in the same condition as stated above together with the sales invoice for a refund subject to a 10% re-stocking charge. These provisions do not affect your statutory rights, see below.

When returning goods in any of the above circumstances please send us an e-mail to Discount Interiors Customer Service at info@discountinteriors.co.uk. Please state your order number, date of receipt, the reason for returning the Product and whether you would like a refund or a replacement. If you are returning products please send them to

Discount Wallpaper,
103-107 Boothley Road,
Blackpool,
Lancs,
FY1 3RR,
United Kingdom.

This is our address for returns.

 


 

Can I pick up or return to your stores?

Yes you can collect or return, please contact us first to arrange this and we can have the order ready for you info@discountinteriors.co.uk.

 


 

Will you send wallpaper outside the United Kingdom?

Yes, deliveries can be made outside the UK. Carriage charges are quoted at checkout stage. If your Country is not listed please contact us at info@discountinteriors.co.uk

 


 

What paste should I use on my wallpaper?

Different wallpapers require different paste; in general we would recommend a good quality. We stock all our adhesives on our Accessories page. If you have any queries then contact us on info@discountinteriors.co.uk

 


 

What size are the wallpaper samples?

You can order an A4 sample of wallpaper by choosing your required product, selecting "Order Free Sample". The first three samples are free and thereafter they are £2.00 delivery up to 10 including VAT and postage to the UK. These are posted and should arrive within 3/5 working days. For non UK Mainland addresses the delivery is slightly longer.

 


 

What does the pattern match on my wallpaper mean?

Wallpaper is printed on rollers and therefore every wallpaper has a repeat but sometimes on a plain or striped wallpaper the repeat does not matter.

Some common pattern repeats are;
Straight Match - a straight match means that the pattern matches across the width of the wallpaper. The label of the wallpaper will tell you how often the pattern repeats eg 53cm.

An Offset Match - sometimes called a Half Drop, means the match is obtained by halving the repeat. For example a label might state a 53/26.5cm offset match. This means the design repeats every 53cm and the point at which they match from left to right is every 26.5cm.

Free Match - means there is no matching required. It is the easiest product to hang, as no matter how the strips of wallpaper are hung, no visible join or seams need to be worried about. This also reduces the amount of wastage.

 


 

If I have not ordered enough wallpaper can you match a batch no for me?

Yes, email us with the batch you require and we will do our best to help. Contact us at info@discountinteriors.co.uk

 


 

What is a batch number?

Wallpaper is printed in batches of rolls. It is important to have the same batch number, to ensure colours match exactly. The batch number is usually located on the wallpaper label close to the pattern number.

 


 

Can I buy the tools to do the whole job?

Yes, you can, we have a full range of decorating tools available on our tools page.

 


 

Why do some papers say to paste the wall?

Technology in wallpaper manufacture has advanced since the original classic papers. The introduction of polyester fibres in paper pulp, means this special paper does not expand when wet and therefore does not need to soak before being hung. The adhesive can therefore be applied directly to the wall. However you can still put in on the paper in the traditional way but remember there is no need to soak.

In short this is now an easy, quick to use wallcovering, especially for beginners, so look out for 'paste the wall' product. Paste the wall paper is also easier to strip when you want to change.

 


 

Must I use a lining paper?

Lining paper gives a perfect base on which to hang wallpaper and disguises any minor imperfections in the wall, therefore we would always recommend it.
Cross lining means hanging lining paper horizontally to give an even finish when the top wallpaper is hung over it.

 


 

How do I get horizontal stripes, I have seen them in magazines?

This is usually a standard striped paper, hung the other way (horizontally) and gives a very different effect. A design tip to perhaps give width to a narrow room.

 


Do you charge VAT on wallpaper?

Yes, on UK orders. Which is included in every price that you see on our website.
Our VAT Number is 604 7178 46

 


 

I can't find the wallpaper I want on your website, can you help?

Yes, email us on info@discountinteriors.co.uk

 


 

What are your working hours to receive telephone calls?

Our shop is open from 9.00am to 5.00pm Monday to Saturday, and 10.30am to 4.00pm on Sundays and Bank Holidays.

We only close:-
Christmas Eve
Christmas Day
Boxing Day
New Years Eve
New Years Day

 


 

Do you have stores?

Yes.
Discount Interiors is part of the Discount Wallpaper,
172 Devonshire Road,
Blackpool,
Lancs,
FY3 8AY.